Terms & Conditions

1. Agreement to Terms

By accessing and using the Eastern Mills website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

2. Products and Services

Eastern Mills specializes in handcrafted rugs and textiles. All products displayed on our website are subject to availability. We reserve the right to:

• Modify product specifications without prior notice
• Limit quantities available for purchase
• Discontinue any product at any time
• Refuse service to anyone for any reason

3. Pricing and Payment

All prices are quoted in the currency specified and are subject to change without notice. For custom orders:

• A deposit may be required to commence production
• Final pricing will be confirmed upon order confirmation
• Payment terms will be agreed upon before production begins
• Prices exclude shipping, duties, and taxes unless otherwise stated

4. Custom Orders

Custom and bespoke orders are subject to the following conditions:

• Production timelines are estimates and may vary
• Color variations may occur due to natural materials and dyeing processes
• Custom orders are non-refundable once production has commenced
• Design approval is required before production begins

5. Intellectual Property

All content on this website, including but not limited to text, images, designs, logos, and graphics, is the property of Eastern Mills and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

6. Trade Account Access

Access to our trade portal and product catalog is restricted to approved trade partners. By accessing the trade portal, you agree to:

• Keep your access credentials confidential
• Not share pricing or product information with unauthorized parties
• Use the information solely for legitimate business purposes
• Notify us immediately of any unauthorized access

7. Limitation of Liability

Eastern Mills shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.

10. Contact Information

For questions regarding these Terms and Conditions, please contact us at: